Paper Trails Employee Login: How to Access Payroll, Pay Stubs and W-2 Forms

Employees whose companies use Paper Trails for payroll and HR administration may encounter several names when trying to access their records.

They may see:

• Paper Trails
• isolved
• isolved People Cloud
• myisolved
• myhrstuff.com

That can make a simple task such as finding a pay stub unnecessarily confusing.

Paper Trails is a Maine-based payroll, HR and compliance company serving small and midsize businesses. The company says it uses isolved as the payroll and HR platform that stores employee payroll, human-resources, timekeeping and benefits information.

For employees, Paper Trails provides access through isolved Employee Self-Service and the isolved People Cloud mobile application. Depending on the employer’s configuration, employees may be able to view pay statements, download W-2 forms, update direct deposit, request time off, manage personal information and complete benefits tasks.

This guide explains how those systems fit together and what to check when Paper Trails employee access is not working.

What Is Paper Trails?

Paper Trails is an independent payroll, HR and compliance services company based in Maine.

The company says it was founded in 2004 and focuses primarily on small and midsize businesses in Maine and the broader New England region. Its services include payroll processing, timekeeping, HR support, benefits administration, recruiting, onboarding and compliance assistance.

Employees generally interact with Paper Trails because their employer has chosen the company to administer one or more workforce functions.

That does not necessarily mean Paper Trails is the employee’s worksite employer.

The employee still works for and reports to the business that hired them, while Paper Trails provides selected payroll and HR infrastructure.

Does Paper Trails Use isolved?

Yes.

Paper Trails identifies isolved as the platform used for employee payroll, HR, timekeeping and benefits records.

This is why a person searching for a Paper Trails employee portal may eventually land on an isolved login page.

The relationship is essentially:

Employer → Paper Trails → isolved People Cloud → Employee Self-Service

The employer supplies employee and payroll information.

Paper Trails helps administer the service.

isolved provides the underlying workforce-management platform.

Where Do Paper Trails Employees Log In?

Paper Trails maintains its own login and support page with separate sections for employers and employees.

For employees, Paper Trails directs users to an Employee Portal Login using isolved.

Paper Trails also states that employee self-service can be reached using:

• myisolved
• myhrstuff
• isolved People Cloud mobile app

Its current help center specifically identifies the employee isolved login route as aee.myisolved.com and also provides myhrstuff.com as a convenient Paper Trails access route.

Employees should enter the system through Paper Trails’ actual support or login pages rather than relying on unfamiliar third-party login pages.

What Is myhrstuff?

Paper Trails uses myhrstuff.com as a convenient access point for employee self-service.

Its support materials direct employees there for isolved access and describe the site as a route to payroll and HR functions.

Once authenticated, employees may have access to features made available by their employer.

These can include:

• Pay history
• Pay stubs
• W-2 forms
• Direct deposit
• Tax withholding
• Timecards
• PTO
• Personal information
• Benefits

Not every employer enables every feature.

For example, one Paper Trails client may use isolved for payroll and benefits while another may also use it for time clocks and expense reimbursements.

What Is myisolved?

Paper Trails describes myisolved as the employee-facing self-service interface associated with isolved.

It is not a separate payroll company.

It is the environment where employees can manage selected employment records associated with an employer using isolved.

Paper Trails says employees can use self-service to:

• Update personal information
• Change direct deposit accounts
• View and print pay stubs
• View W-2 forms
• Clock in and out when enabled
• Submit expense reimbursements when enabled
• Manage other payroll and HR tasks

Paper Trails Employee Login Step by Step

For an existing account, the basic process is straightforward.

Step 1: Start from Paper Trails

Use the Paper Trails login or help page to reach the employee portal.

This reduces the chance of using an outdated or unrelated isolved page.

Step 2: Open employee self-service

Paper Trails currently directs employees to isolved Employee Self-Service.

Step 3: Enter the username

Paper Trails says the username is the employee’s email address.

Use the email associated with the employee payroll record.

Step 4: Enter the password

Enter the password established during account activation.

Step 5: Complete multifactor authentication

Depending on the account setup, isolved may request an additional authentication factor.

Paper Trails currently provides instructions for options including:

• SMS authentication
• Authenticator application
• Passkey

Step 6: Open Employee Self-Service

Once logged in, available tools depend on the employer’s configuration.

First-Time Paper Trails Account Activation

New employees generally cannot simply create an unrelated isolved account and expect payroll information to appear.

The employee first needs to exist in the employer’s Paper Trails/isolved payroll environment.

Paper Trails says activation begins with an email sent to the address the employee provided to the employer.

The process generally includes:

1. Open the activation email.
2. Follow the authentication link.
3. Enter the requested identifying information.
4. Create a password.
5. Configure security information.
6. Verify the email.
7. Complete the requested authentication step.
8. Accept the applicable terms.
9. Sign in to the employee account.

If no activation message arrives, contact the employer first.

Paper Trails’ login page specifically tells employees of current clients to contact their employer for assistance.

Activation Email Is Missing

Before contacting support, check:

• Spam
• Junk
• Promotions
• Quarantine folder
• Correct personal email
• Work email
• Misspelled address

Then ask the employer which email address is stored in isolved.

The employer may need to resend the activation invitation.

Do not create a second identity using another email merely because the invitation is missing.

That can create confusion between the employee’s actual payroll record and an unrelated account.

Employee Changed Email Addresses

An email change can affect both:

• Username
• Password recovery

If the old work email is no longer accessible, contact the employer or appropriate Paper Trails support channel.

Provide:

• Full name
• Employer
• Old email
• Current email
• General description of the issue

Do not send:

• Password
• One-time code
• Full Social Security number
• Complete bank account number

Support can provide an appropriate verification process when sensitive identity confirmation is required.

Forgot Paper Trails / isolved Password

Use the password-recovery option associated with isolved.

Paper Trails provides a dedicated login-help section for password resets and other access problems.

The employee may be sent a reset message or temporary token.

Read the instructions carefully.

Do not repeatedly create new accounts when the existing username is known.

Forgot Security Questions

Paper Trails’ current help center specifically addresses employees who forget their security questions.

Its guidance directs employees through the password-recovery process and says users can contact Paper Trails when the standard reset cannot be completed.

The important distinction is:

Password problem → recover existing account

not

Password problem → create another payroll profile

Employee Has a New Phone Number

Changing phones can create problems when multifactor authentication is still connected to the previous number.

Paper Trails’ help center describes a process for clearing old MFA information and re-enrolling a new phone number or authentication method.

Contact support through a verified Paper Trails channel.

Once the old authentication method is removed, the employee may be able to configure:

• New SMS number
• Authenticator application
• Passkey

Do not give an MFA code to someone calling or texting unexpectedly.

isolved People Cloud Mobile App

Paper Trails supports the isolved People Cloud mobile application for employee self-service.

The app can provide mobile access to available payroll and HR tools.

Depending on the employer, employees may use it to:

• View payroll
• Review time
• Request PTO
• Access HR records
• Manage account information

Employees should obtain the application through the official mobile-app store links supplied by Paper Trails or isolved.

Avoid APK files or unofficial applications claiming to provide Paper Trails payroll access.

Paper Trails Pay Stubs

Paper Trails says employee self-service allows workers to view and print pay stubs.

A pay statement can contain:

• Pay period
• Pay date
• Regular earnings
• Overtime
• Additional earnings
• Gross pay
• Federal taxes
• State taxes
• Benefit deductions
• Retirement deductions
• Other withholding
• Net pay
• Year-to-date totals

Employees should review the statement when a deposit differs from expectations.

Do not compare only the bank deposit with the prior paycheck.

A change can originate from:

• Hours
• Rate
• Overtime
• Tax withholding
• Insurance
• Retirement
• Garnishment
• PTO
• Another deduction

Pay Stub Is Missing

First determine whether:

• Payroll has actually been processed.
• The pay date has arrived.
• The employee is viewing the correct employer.
• The employee has more than one work profile.
• The payroll was off-cycle.
• The account has refreshed.

If coworkers received pay statements but one employee did not, contact the employer’s payroll administrator.

Paper Trails’ own login page advises employees of client businesses to seek help through their employer.

Pay Stub Amount Is Wrong

Identify the exact problem.

Examples:

• Missing eight hours
• Wrong overtime rate
• Duplicate deduction
• Unexpected benefits deduction
• Incorrect PTO
• Wrong direct deposit
• Missing bonus

A useful report says:

My August 7 pay statement shows 72 regular hours. My approved timecard shows 80 hours for the same pay period.

A less useful message says:

My paycheck is wrong.

The employer can then determine whether the issue originated in:

• Timekeeping
• Payroll entry
• Deduction configuration
• Employee record

Paper Trails W-2 Access

Paper Trails says Employee Self-Service provides access to W-2 forms.

Employees should review the form for:

• Legal name
• Address
• Employer information
• Social Security information
• Wages
• Federal withholding
• State wages
• State withholding

If a W-2 looks incorrect, contact the employer or payroll support rather than editing the document.

A corrected tax form must come through the appropriate payroll/tax process.

Former Employees and W-2 Forms

A former employee may still need Paper Trails or isolved access after leaving the worksite employer.

Common reasons include:

• W-2 retrieval
• Final pay statement
• Prior pay history
• Employment records

Before leaving a job, employees should make sure the account has a personal email and current mailing address where possible.

Do not depend only on an employer-controlled email address that may be disabled immediately after termination.

Direct Deposit Through Paper Trails

Paper Trails says Employee Self-Service can allow employees to change direct-deposit information.

Paper Trails also specifically warns that direct-deposit fraud and scams are increasing and says it no longer makes direct-deposit changes on employees’ behalf. Instead, the company encourages employees to make changes through the secure payroll system.

That is an important security distinction.

Do not send new bank information casually through:

• Email
• SMS
• Chat
• Social media

Use the authenticated employee system specified by the employer.

Direct Deposit Did Not Arrive

If the pay statement exists but the bank deposit is missing, compare:

• Pay date
• Net pay
• Deposit destination
• Recent bank changes
• Account status

Possible causes include:

• New bank setup
• Closed account
• Incorrect routing information
• Bank rejection
• Paper check instead of ACH
• Employer funding or payroll issue

Contact the employer promptly.

If bank information was changed without permission, treat the issue as a possible security incident.

Direct Deposit Changed Without Permission

Take immediate action.

1. Notify the employer.
2. Secure the Paper Trails/isolved account.
3. Change the password.
4. Review MFA settings.
5. Secure the associated email account.
6. Review recent payroll.
7. Contact the bank when necessary.

Paper Trails explicitly identifies direct-deposit fraud as a reason for pushing employees toward secure self-service changes rather than informal requests.

Tax Withholding

Employee self-service may allow workers to review or update tax-withholding information.

Paper Trails also provides payroll resources covering Form W-4.

Employees should verify:

• Filing status
• Additional withholding
• State withholding
• Current address
• Work state where relevant

Payroll providers can process the elections entered, but they should not choose the employee’s tax position for them.

For individualized tax advice, use an appropriate tax professional.

Timekeeping

Paper Trails provides time-tracking and scheduling solutions as part of its payroll services.

When enabled for an employer, isolved self-service may allow employees to:

• Clock in
• Clock out
• Review timecards
• View schedules
• Request time off

The exact tools depend on the client setup.

Missing Punch

If the employee forgets to clock in or out:

• Note the date.
• Note the approximate time.
• Contact the manager.
• Submit the employer’s correction process.
• Verify the corrected timecard before payroll cutoff.

Do not intentionally create another punch to compensate unless the employer specifically instructs it.

That can produce a second error instead of fixing the first.

PTO and Time-Off Requests

Paper Trails says self-service can permit employees to request time off.

Employees may be able to:

• View PTO
• Submit requests
• See approvals
• Review timecards

An available balance does not necessarily mean every request will be approved.

The worksite employer generally controls scheduling and approval.

Benefits Enrollment

Paper Trails provides benefits enrollment and administration integrated with payroll and benefits providers.

Employee self-service may therefore include:

• Open enrollment
• Coverage elections
• Dependent information
• Benefit deductions
• Plan review

The exact plans are determined by the employer and benefit offering.

Paper Trails should not be assumed to provide the same insurance plans to every client.

Benefits Deduction Looks Wrong

Compare:

• Coverage election
• Effective date
• Coverage tier
• Employer contribution
• Pay frequency
• Pay statement

Possible explanations include:

• New enrollment
• Family coverage
• Catch-up deduction
• Retroactive correction
• Coverage change
• Payroll error

Report the exact deduction and pay date.

Expense Reimbursements

Paper Trails says employees may be able to submit expense reimbursements through self-service when the employer has enabled that function.

Do not assume the feature exists for every Paper Trails client.

When enabled, employees should follow employer rules regarding:

• Receipts
• Approval
• Eligible expenses
• Submission deadline
• Business purpose

Paper Trails Employer Login Is Different

Paper Trails’ login page separates employer and employee access.

Employer accounts can carry broader permissions, potentially including:

• Payroll processing
• Employee management
• Reports
• HR administration

Employees should not use a manager’s login.

Managers should not ask employees to share their account passwords.

Individual credentials help protect employee information and preserve an accurate access history.

Employee Sees the Wrong Company

Some users work for:

• Multiple businesses
• Multiple locations
• Seasonal employers
• Related companies

The account may display more than one employer relationship.

Verify:

• Company
• Pay period
• Employee profile
• Pay statement

Do not assume wages are missing until the correct employer record is open.

Paper Trails Support

Paper Trails maintains a Payroll and HR Support Center covering:

• isolved login help
• Employee Self-Service
• Payroll questions
• HR questions

However, its employee login page tells employees of current Paper Trails clients to contact their employer for help.

That makes the worksite employer the best starting point for many employee-specific issues.

When to Contact the Employer

Contact the worksite employer for:

• Missing activation
• Missing hours
• Wrong pay rate
• PTO approval
• Schedule issue
• Benefits eligibility
• Employee status
• Missing payroll
• Direct-deposit question

When Paper Trails Help May Be Relevant

Paper Trails’ help resources are particularly useful for:

• isolved access
• Password troubleshooting
• MFA reset
• Employee Self-Service navigation
• Payroll-system questions

The correct escalation depends on what caused the problem.

Common Paper Trails Login Problems

“I never received my activation email”

Check the email address stored by the employer and ask the employer to resend the invitation.

“My password no longer works”

Use isolved password recovery rather than creating another account.

“I changed my phone number”

The MFA configuration may need to be reset and enrolled again.

“I can’t find my pay stub”

Confirm that payroll has processed and that the correct employer profile is selected.

“My direct deposit is missing”

Review the pay statement and deposit destination, then contact the employer.

“My bank information changed without me”

Treat it as an urgent payroll-security issue.

“I can’t find my W-2”

Check Employee Self-Service and verify the account and tax year.

“The app works but the browser doesn’t”

Verify that the browser is using the correct employee route and current credentials.

“I work for a Paper Trails client but support says they can’t help”

Paper Trails advises employees to contact their own employer for many client-specific support matters.

Common Paper Trails Employee Questions

What is Paper Trails?

Paper Trails is a Maine payroll, HR and compliance services company serving businesses in Maine and New England.

What payroll software does Paper Trails use?

Paper Trails uses isolved for employee payroll, HR, timekeeping and benefits records.

Where do Paper Trails employees log in?

Paper Trails provides an employee isolved login through its official login/support resources and directs employees to myisolved/myhrstuff access.

What is myhrstuff?

Paper Trails uses myhrstuff as an employee access route to its isolved environment.

What is my username?

Paper Trails says the isolved employee username is the employee’s email address.

Can I see my pay stubs online?

Yes. Paper Trails says employee self-service can display and print pay stubs.

Can I get my W-2 online?

Paper Trails says W-2 forms are available through Employee Self-Service.

Can employees change direct deposit?

Paper Trails says employees can manage direct deposit through secure Employee Self-Service.

Can I request PTO through isolved?

When the employer has enabled the feature, self-service can support time-off requests.

Can I clock in through Paper Trails?

Some Paper Trails clients use isolved or related timekeeping functionality, but availability depends on the employer’s configuration.

Does Paper Trails provide benefits?

Paper Trails provides benefits administration for client businesses, but the specific benefit plans and eligibility are employer-specific.

Who should I contact when payroll is wrong?

Begin with the employer, particularly for employee-specific hours, rates, approvals or payroll information.

The Simplest Way to Understand Paper Trails Employee Access

For most employees, the process looks like this:

Worksite employer → Paper Trails payroll administration → isolved People Cloud → Employee Self-Service

And for an ordinary login:

Paper Trails login/help page → isolved employee portal → email username → password → MFA → payroll and HR tools

Once inside, available functions may include:

Pay stubs → W-2 forms → direct deposit → timekeeping → PTO → benefits → personal information

When something fails, identify which layer is responsible.

No activation email: employer record.

Password problem: isolved access.

Missing hours: manager or timekeeping.

Wrong pay: employer/payroll.

Missing bank deposit: payroll and bank.

Unexpected bank change: urgent account-security issue.

That approach is safer and more effective than repeatedly searching for unofficial Paper Trails login pages or entering employee credentials into an unfamiliar website.

Independent Site Notice: This page is an independent informational guide. It is not Paper Trails, isolved, myisolved or myhrstuff, and it is not an official employee login portal. It does not collect payroll credentials and cannot access, reset or modify employee accounts. For account access and employee-specific payroll assistance, use Paper Trails’ verified website and your employer’s official support channels.